FAQ
Couldn't find what you are looking for? Please call our Customer Service
team on 1 300 438 830. We’re available to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.
General FAQs
1. Visit the Account Registration Page.
2. Enter your personal details (incl. First Name, Last Name, Email Address & Password). You can create a password of your choosing. Please ensure you enter a valid email address, otherwise we won't be able to email you your order confirmation.
3. To continue, please verify you are a human by completing the reCaptcha and hitting submit. Your account has now been created!
4. To make checking out easier, please add your preferred shipping and billing address via the View/Edit Address button on your account page.
To log in to your account please make sure you have already created an account. You can sign in to your account on the account login page.
Discount codes don't stack. If you have, for example, a 10% off discount, you can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.
To enter a discount/coupon code, please visit the Checkout Page after you have added the items you want in to your cart. Here you can enter a discount code right below the list of items that are in your cart. Once you type in the coupon code, select apply and your discount will be applied.
We're always on the hunt for the next alchemist!
We only fuel our ambassadors with the most premium products on the market. Each application we receive is extensively reviewed against strict criteria to ensure we find representatives who live and breathe our values. Due to our thorough processes and limited available spots, it may take us a while to get back to you, and may also potentially mean that your application is unsuccessful at this time. Nonetheless, we thank you for your interest in becoming a PharmaLabs representative and appreciate you taking the time!
If you would like to apply for sponsorship, please apply via the contact form.
Payment
We're always on the hunt for the next alchemist!
We only fuel our ambassadors with the most premium products on the market. Each application we receive is extensively reviewed against strict criteria to ensure we find representatives who live and breathe our values. Due to our thorough processes and limited available spots, it may take us a while to get back to you, and may also potentially mean that your application is unsuccessful at this time. Nonetheless, we thank you for your interest in becoming a PharmaLabs representative and appreciate you taking the time!
If you would like to apply for sponsorship, please apply via the contact form.
Shipping
We will ship your order with one of three courier services, StarTrack, FastWay or Australia Post. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your shipping notification email.
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your dispatch email.
Most customers receive their order in 1 to 2 business days. However, this timeframe my differ depending when you are located.
Our couriers do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.
If your order has not been delivered in the expected time please contact us and one of our customer service staff will track down your order as soon as possible. Please use the tracking code provided to see where you order is before contacting us and allow at least 5 business days from your order date. Please note in some cases it may take up to 24 hours for your tracking number to show up on the couriers website.
If you receive the wrong item, your order has been damaged or for any other issues, please contact us as soon as possible and one of our customer service staff will contact you as soon as possible.
At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.
Returns
Here at PharmaLabs we love to make sure you are completely satisfied with your products and experience.
60 DAY PRODUCT GUARANTEE If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse for a full refund within 60 days of purchase. Please contact our support staff to start the return process.
30 DAY FLAVOUR & PERFORMANCE GUARANTEE Don't like the taste or performance of your new product for any reason? Simply return your opened product with 5 scoops or less used and we will happily exchange or apply an online credit within 30 days of purchase. Please contact our support staff to start the return process.
To speed up the process of returning a product, please include your name, order number, email address and as much information as possible on why you are returning the product(s).